Shipping Policy
Suti Culture Shipping & Delivery Policy
Shipping Cost:
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Shipping cost is calculated per product and displayed at checkout.
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For domestic (India) orders, the shipping charge is ₹100 per product.
Shipping Time:
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Domestic orders typically deliver within 5-7 days for major metro cities.
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For other locations in India, delivery may take 8-10 days from order confirmation.
Delays in Delivery:
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Delivery times are approximate and may vary depending on item availability and other factors.
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Delays can occur due to unforeseen circumstances like weather, strikes, or courier issues.
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We will keep you updated on any delays but refunds, returns, or exchanges due to shipping delays are not accepted.
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Orders may be shipped in multiple parts; cancellations will only apply to unshipped portions (case-by-case basis).
Product Availability:
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We strive to keep all listed products in stock with accurate pricing.
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If an item is unavailable after your order, we will inform you within 5 working days and offer a refund or replacement.
Order Cancellations:
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Changes or cancellations are accepted within 24 hours of order placement.
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After 24 hours, cancellations cannot be processed once orders begin fulfillment.
Address Information:
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Please inform us of any address changes within 24 hours of placing your order.
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Multiple shipping addresses require placing separate orders.
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Ensure your shipping address is correct to avoid penalties charged by courier companies; such charges will be borne by the customer.
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A responsible person should be available to receive the package, as courier agents may not leave parcels unattended or provide delivery confirmation if no one answers.
Lost in Transit:
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If your shipment is lost, we will wait for 15 days before processing a replacement.
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If the original product is unavailable, you may choose a refund or select an alternative item.
Important:
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Courier services may be affected by natural disasters or national emergencies.
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For any questions, contact us at suticulture@gmail.com